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The Member Portal Hub is your central space for everything related to your membership.
It brings together key information, tools, and guidance in one convenient place, helping you easily navigate your experience.
Designed to support members of all ages and fitness levels, the hub provides information relating to Aquatic and Fitness facilities, programs, and activities.
Its your guide to stay informed, manage your bookings, and find answers to your questions.
Last day of our current system. Group fitness class bookings will need to be booked in manually past this date.
CRM changeover day. Our current system will be offline, and some services will operate manually.
Perfect Gym goes live! This means you can log into your client portal and see your details (please note group fitness & gym appointments won’t be available yet)
Online booking for group fitness and gym appointments reopens in the new Client Portal.
Convenient – Manage your bookings anytime, anywhere
Fast & Easy – Skip the queues and save time
Stay Informed – Get real-time updates on classes and programs
All-in-One – One place for all your leisure needs
Reset password
Visit Client Portal, click ‘Forgot password’, and enter the email address you provided at the time of membership creation. You will receive an email, follow the prompts to set a new password.
Not sure if you have an account?
Follow the reset password instructions. If you do not have an account registered to that email a message will load stating ‘Email address not found.’
Yes, please rest assured knowing that your privacy is of the upmost importance to us, and as such we have rigorous processes in place to ensure it is protected. View our privacy policy HERE.
Our friendly Customer Experience Team will be available to assist you with any questions you have about the system change, during and after the transition. If you need to contact us, please call (03) 5945 2888 or email [email protected]
No, like most web accounts, each account must have its own unique email address.
You can create a free new email address, or some email accounts allow email address variations/aliases (e.g. adding a (+) or (.) to an existing address creates a new address on the same email account).
You will receive an email confirming that you are now a member with your contract attached.
Visit us to collect your membership access band / tag and ask us any questions you may have.
Select your start and end date for your freeze along with the reason for your freeze.
Select ‘Confirm’
Yes, you can log into the client portal and unfreeze your contract earlier than you originally planned.
If you would like to cancel your membership, please see our friendly reception team to fill in a cancellation form and they will cancel this membership for you.
No, this is not possible. You will need to cancel your membership, and they will need to sign up separately.
No, your membership access band / tag will not allow you access into the facility if you have an outstanding payment on your account.
If your instructor changes there will be an email notification sent to you to inform you of this change.
If your group fitness class is cancelled by us there will be an email notification sent to you to inform you of this.
If you have paid for this class as a guest, there will be a credit on your account to use next time.
If your Reformer Pilates class is cancelled by us there will be an email notification sent to you to inform you of this.
Your Reformer Pilates pack will not have a class removed for this cancelled class.
Members – can book into our group fitness classes through the client portal 48 hours before the class time.
Non-members / Guests – Can book into our group fitness classes through the client portal 24 hours before the class time.
Group Fitness timetable can be found here.
Members, Non-Members & Guests – can book into our Reformer Pilates classes through the client portal 7 days before the class time.
Group Fitness Cancelation Policy
Reformer Pilates Cancelation Policy
1. Early Cancellation (12+ hours before class) – No penalty – your
class pass will be retained
2. Late Cancellation or No Show (within 12 hours of class start) – Your
class pass will be forfeited.
3. If Cardinia Life needs to cancel a class You will be notified in
advance, and your class pass will not be affected.
*Please note our staff are happy to show/teach you in-person if you need a hand, however make up lessons must be self managed by parents.
*Please note our staff are happy to show/teach you in-person if you need a hand, however make up lessons must be self managed by parents.
Once you have been assessed and have received a progression notice you are able to enrol into a new class with your new level online.
Login to Client Portal
Swimming lessons continue throughout the year. We break for 1 week between Terms during the year.
If your lesson falls on a public holiday this will still run!
There is a break over the summer / new year period where swimming lessons can be suspended. We will send information out on how to action this closer to the end of the year.
Get in touch through email, web form or phone and a team member will get back to you shortly.
Updated daily at 4pm
