Frequently Asked Questions
Is Cardinia Life open?
In response to the Victorian Government’s announcement made on Tuesday 7 July 2020, Cardinia Life will be temporarily closed to the public from 9pm on Wednesday 8 July in line with State Government direction, this closure is for a period of 6 weeks, however is subject to change.
How will I know when you reopen?
As the situation continues to unfold, you are encouraged to follow our social media pages and website for all of the latest information.
We will also send updates directly to our members via email as they occur.
I had prepaid for a session before you closed will I be refunded?
Anyone who had pre-paid bookings, including those for our pools, gym, stadium and group fitness classes have now been refunded. If you had a pre paid booking and did not receive a call to process your refund please contact us HERE and our staff will contact you.
How do I contact you while you are closed?
We encourage you to either email email@example.com or submit a web enquiry should you wish to get in contact with our team by visiting our website HERE
Did someone visit with COVID 19?
There have been no known visits by a Covid-19 carrier to any Cardinia Leisure facilities. If you have any concerns for the health of you or others, please contact your local medical professional immediately. Further information is also available from the Department of Health website
Can I access the warm water pool for 1 on 1 therapy with my physiotherapist?
Following the latest government announcement that allows indoor pool operators across metropolitan Melbourne to reopen only for hydrotherapy services, we would like to inform you that Cardinia Life’s facilities do not include a hydrotherapy pool and therefore the centre will remain closed in line with government restrictions.
Aligned Leisure will continue to provide information on the reopening of its local facilities as further information becomes available, with staff working closely with government departments and DHHS to support a safe return as soon as possible. Residents are encouraged to follow the Cardinia Leisure website and social media pages for the latest information as it is released.
When will my membership fees resume?
While we continue to operate under the current restrictions, all membership fees will remain on suspension.
It is unclear at this stage when membership payments will resume.
Members will continue to be updated regularly via email and will be given at least 14 days notice prior to the resumption of any fees.
I paid upfront for my membership prior to the closure will this be extended?
For our members on trial passes or term memberships, your expiration date will automatically be amended to reflect the closure period once the full timeframe of our closure is known.
What will happen to the money we paid prior to the closure?
Any money paid against your account for facility access during the closure period will remain in credit and applied to your membership once services resume. You do not need to contact us to arrange this.
When will my lesson fees resume?
While we continue to operate under the current restrictions, all lesson fees will remain on suspension.
It is unclear at this stage when our swim school activities will resume.
Swim School Families will continue to be updated regularly via email and will be given at least 14 days notice prior to the resumption of any fees.
When classes resume will my child’s lesson time be the same?
Where possible, we will ensure your child remains in the same lesson.
I pay upfront for the term what will happen to the lessons I missed during the closure?
Any money paid against your account for lessons during the closure period will remain in credit and applied to your account once classes resume. You do not need to contact us to arrange this.
Other Programs & Services
Can I still use BookACourt during the closure?
Following Sunday’s (20 October 2020) announcement by Victorian Premier, Daniel Andrews to ease current restrictions across our state, the Book-A-Court system will resume from 9am on 22 October 2020 for casual bookings. To book a court CLICK HERE.
I am a current Pakenham Regional Tennis Centre member will my payments remain suspended?
Yes, As a current tennis program member, your lesson payments continue to be placed on hold, with your child’s place held to support an easy transition back into their regular schedule. Any money paid against your account for suspended lessons will remain in credit and applied once lessons resume. This includes our paid in full enrolments. You do not need to contact us to arrange this suspension.
Will Cardinia Life’s 2020 Winter Season be continuing?
The health and safety of our community continues to be of the highest priority, and following this decision Aligned Leisure, Pakenham Basketball Association and the Pakenham Netball Association have continued to work together and as of Monday July 7 it was determined the most appropriate outcome is to cancel the Winter 2020 seasons in its entirety due to the re-enforcement of stage 3 lockdowns for the next 6 weeks, with our focus now on preparing for the Summer 2020/21 season.
I entered a team what will happen to the registration fees?
All teams who have registered for the Winter 2020 season will be contacted over the coming days to arrange refunds for their team registrations they have paid through either PlayHQ or MyNetball. If any teams have any questions in regards to this process, please feel free to contact our stadium team by email on firstname.lastname@example.org.
Need to talk to a member of our team?
We are currently receiving a high volume of calls and are experiencing longer than usual wait times.
If you’d prefer not to wait on hold, please send us a web enquiry and a member of our team will call you back as soon as possible.
Phone – (03) 5945 2888
Web Enquiry – CLICK HERE