
Frequently Asked Questions
Last Updated 7 December 2020
Saftey
Is it safe to visit the centre?
There are no known specific risks associated with visiting an aquatic centre or health club, and as such, these facilities are considered at the same risk level as visiting any public facility. At this stage, the risk of the community spreading COVID-19 through our facility is low.
What can I do to protect myself when visiting the centre?
- Follow all staff instructions, social distancing and hygiene signage at all times.
- Use the provided hand sanitiser stations regularly, particularly when entering and exiting the facility.
- Wash your hands often with soap and running water for at least 20 seconds. Dry with paper towel or a hand dryer.
- Wipe down any equipment you use throughout the centre with the wipes provided.
- Try not to touch your eyes, nose or mouth.
- Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow.
- Maintain at least 1.5 metres distance between yourself and others at all times.
- Utilise Sanitiser placed throughout the Centre
I am sick, can I still visit the centre?
NO, We encourage anyone who has recently been or is currently sick, or who has been in contact with a confirmed or suspected COVID-19 carrier to remain at home and to seek advice from a medical professional.
What will happen if a COVID-19 infected person visits the centre?
We have a specific infection control and response plan in place, which includes actions for disinfection of the facility and communication to patrons.
In the event of a suspected or confirmed COVID-19 carrier visiting the centre, this plan will be activated.
Face Masks
Do I have to wear a face mask?
Yes. In line with advice from the Department of Health and Human Services, from 5pm December 31 2020 you are required to wear a mask when visiting our facilities, unless medically exempt.
If you do not have a facemask, you will not be able to enter.
Will your staff be wearing face masks?
Generally yes.
In line with advice from the department of Health and Human Services, our staff will generally be seen wearing facemasks, however our staff may remove their mask in situations that would create a risk to health and safety related to their work.
Further information regarding this exemption is available at: www.dhhs.vic.gov.au/face-masks-viccovid-19 or ask to speak to our onsite COVID19 Safety Marshal.
General
Are all of your facilities, programs and amenities open?
Yes!
At Cardinia Life this includes all of our indoor pools, the gym, group fitness studio, stadium and creche.
Our changerooms are also open with capacity limits in place.
Pakenham Regional Tennis Centre and our outdoor pools at Pakenham, Koo Wee Rup, Garfield and Emerald are all also open.
Please visit the Cardinia Outdoor Pools or Pakenham Regional Tennis Centre facebook pages for more information.
Can I use the change rooms or showers?
Yes. Change rooms and showers are available, however we encourage you to limit use where possible by arriving in appropriate workout or swim attire.
Can I bring my own equipment?
Yes and you are encouraged to do so.
If you do bring equipment with you, we ask that you do not share this with others.
Cardinia Life Indoor Pools
Which pools are open?
All of our pools are now available for public use.
Bookings are no longer required.
Will pool equipment such as kickboards be available?
No. We have temporarily removed all communal equipment such as kick boards, pool noodles and other swimming aids.
You are able and encouraged to bring your own equipment, and we ask that you do not share this with other centre users.
Can I bring my own equipment?
Yes and you are encouraged to do so.
If you do bring equipment with you, we ask that you do not share this with others.
Merchandise will be available for purchase at the Centre depending on stock available.
Is it safe to swim in the pool?
There are no known specific risks associated with the use of pools.
Our pools are checked regularly throughout the day to ensure the chlorine levels are within the relevant health regulations.
My child is under 10 years of age will I need to accompany them?
Yes. In line with Watch Around Water guidelines you will need to accompany all children under 10 years of age. Due to the strict capacity limits two spots will need to be booked and paid for on entry to reserve your spots.
Cardinia Life Health Club / Gym
Do I need to book a session to visit the gym?
Due to the increase of capacity limits allowing 100 patrons to visit at anyone time bookings are no longer required
Can I visit the gym after staffed hours
Due to the latest health advice from the state government 24/7 access is still temporarily unavailable.
Cardina Life Group Fitness
Are Group Fitness classes running?
Yes, We have now recommenced our group fitness classes.
Bookings are no longer essential but encouraged. To reserve your spot call (03) 5945 2888.
To view our current timetable click HERE.
Memberships
What is happening with my membership?
All memberships have now been reactivated on 19 November 2020.
Existing members have been sent an email with all of the key information. Any members who have not received this email are encouraged to contact the centre on (03) 5945 2888 or email cardinia@alignedleisure.com.au
Can I purchase a new membership now?
We are currently taking expressions of interest for new memberships.
If you would like to speak to a member of our team about our membership options please call us on 5945 2888 or submit a web enquiry form by clicking HERE.
Cardinia Life Swim School
When will lessons resume?
Our Swim School Program is returning on Friday 13 November 2020!
Further information will be sent to our existing swim school families and students via email.
If your contact details change during lockdown, or have any questions please contact our friendly team by calling (03) 5945 2888, via email cardinia@alignedleisure.com.au or submit a web enquiry form by clicking HERE.
When classes resume will my child’s lesson time be the same?
Where possible, we will ensure your child remains in the same lesson to support a smooth transition back into lessons.
Where this is not possible, our team will work with you on an appropriate alternative.
Are you taking new enrolments?
We are currently taking expressions of interest for new enrolments.
If you would like to speak to a member of our team about enroling in the program please call us on 5945 2888 or submit a web enquiry form by clicking HERE.
Cardinia Life Cafe
When will the cafe reopen?
It is unclear at this stage when our cafe will resume.
A small selection of cold drinks is available to purchase from reception.
We will continue to update this page and our social media platforms as more information becomes available.
Cardinia Life Child Care
When will the creche reopen?
Cardinia Life’s Childcare will be reopened from 30th November 2020 and are now taking enrolment.
Cardinia Life Stadium Sports
When will stadium sports resume?
In consultation with the Pakenham Netball Association and Pakenham and District Basketball Association, our competitions are planned to resume as follows:
Junior Competitions
Junior Basketball Competition Resumes: As of Saturday November 28**
Junior Netball Competition Resumes: As of Tuesday November 24**
Senior Competitions
Senior Basketball Competitions Resumes: As of Wednesday November 25**
Senior Netball Competition Resumes: As of Tuesday November 24**
To register your team, please follow the below links:
FOR NETBALL TEAM REGISTRATIONS – CLICK HERE
FOR BASKETBALL TEAM REGISTRATIONS – CLICK HERE
For more information please click HERE
What are registration fees for the upcoming season
Juniors:
Round Robin Team Registration =$0 per team
Team Sheets =$70 per team
Seniors:
Senior Team Registration $80
Team Sheet = $78
All players are required to have either Basketball Victoria Membership or Netball Victoria membership for insurance purposes.
I paid for the winter season but didn’t receive a refund
If you haven’t yet received your refund please email sports.cardinia@alignedleisure.com.au
Pakenham Regional Tennis Centre
When will coaching resume?
Junior coaching will resume from Monday 16 November 2020.
Further information will be sent to our existing tennis families and students via email.
If your contact details change during lockdown, or have any questions please contact our friendly team by calling (03) 5940 8510, via email tennis.cardinia@alignedleisure.com.au or submit a web enquiry form by clicking HERE.
Private lessons and adult lessons will not be resuming as of Monday 16 November 2020, these lessons are aimed to return in the upcoming weeks and will be communicated separately.
When classes resume will my child’s lesson time be the same?
Where possible, we will ensure your child remains in the same lesson to support a smooth transition back into lessons.
Where this is not possible, our team will work with you on an appropriate alternative.
Are you taking new enrolments?
We are currently taking expressions of interest for new enrolments.
If you would like to speak to a member of our team about enroling in the program please call us on (03) 5940 8510 or submit a web enquiry form by clicking HERE.
Still can’t find the answer you’re looking for?
For more information please contact our friendly team by calling (03) 5945 2888.
Alternatively, you can submit a web enquiry form by clicking HERE and a member of our team will be in touch.