Membership Frequently Asked Questions
What facilities can I access with a membership?
Cardinia Life members have access to the gym, group fitness classes, indoor aquatic facilities, access to our outdoor pools located at Pakenham, Koo Wee Rup, Garfield and Emerald and access Pakenham Regional Tennis Centre. Members can also access the sports stadium when there are no bookings and have access to child care services for a small fee.
All new members are encouraged to book in for a session with one of our fitness professionals. These sessions are included in the cost of a membership.
We also remind all Health and Wellness membership holders that most membership types provide 24-7 access to our gym so you can work out 24 hours a day – 365 days a year. Please check with our Customer Experience team to ensure your membership has this option for you.
Can I suspend my membership?
Yes. Membership suspensions are available for a minimum period of two (2) weeks and a maximum of eight (8) weeks per year. A suspension request must be completed in person at the centre. At the completion of the suspension period regular membership costs will resume.
How do I cancel my membership?
Membership cancellation requires that a written cancellation request form be completed in person at the facility. Please note a fourteen (14) day notice period is required as per the membership terms and conditions. Please speak to the customer experience officers at the front desk to arrange.
A cancellation fee may apply to any six month commitment members who cancel their membership early.
What happens if I lose my membership access pass?
If you lose your membership access pass a new pass can be purchased from reception.
How do I update my direct debit details?
To update direct debit details please contact front desk. We accept VISA, Mastercard or bank account details (BSB and Account number) for direct debit payment.
What group fitness classes can I go to?
All Health and Wellness members can access all classes on the Group Fitness timetable incuding Aqua and our Virtual Group Fitness options.
Aquatic members have access to Aqua classes only with their membership.
What will be covered in a membership consultation and should I book?
All prospective members are encouraged to book in for a no obligation membership consultation. During this session, a membership consultant will show you around the facility and outline the centre programs and features. At the conclusion of the tour, membership options will be outlined and you will be able to choose the access option that is most suitable. It is preferred that membership consultations are booked prior to coming into the centre to make sure a staff member is available.
I have been sick can I put my suspension on hold (back date it)?
Generally memberships cannot be suspended retrospectively. In extreme circumstances, and at the discretion of the membership consultant, membership alterations may be considered as long as appropriate medical certification is provided.
My personal details have changed, how do I update them?
Members can update their personal details by notifying customer service staff at reception or by phoning the centre.
Can I share my membership pass?
No. Memberships are for the holder only and cannot be shared with friends or family members.
Still can’t find the answer you’re looking for?
For more information please contact our friendly team by calling (03) 5945 2888.
Alternatively, you can submit a web enquiry form by clicking HERE and a member of our team will be in touch.