Frequently Asked Questions
Last Updated 16 December 2021
General Information
Are your facilities open?
Yes!
For more information on our service levels, please click HERE
Is it safe to visit your facilities?
Yes.
There are no known specific risks associated with visiting an aquatic centre or health club, and as such, these facilities are considered at the same risk level as visiting any public facility. At this stage, the risk of the community spreading COVID-19 through our facility is low.
What can I do to protect myself when visiting your facilities?
- Follow all staff instructions, social distancing and hygiene signage at all times.
- Use the provided hand sanitiser stations regularly, particularly when entering and exiting the facility.
- Wash your hands often with soap and running water for at least 20 seconds. Dry with paper towel or a hand dryer.
- Wipe down any equipment you use throughout the centre with the wipes provided.
- Try not to touch your eyes, nose or mouth.
- Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow.
- Maintain at least 1.5 metres distance between yourself and others at all times.
I am sick, can I still visit your facilities?
We encourage anyone who has recently been or is currently sick, or who has been in contact with a confirmed or suspected COVID-19 carrier to remain at home and to seek advice from a medical professional.
What will happen if your facility is classified as a COVID-19 Exposure Site?
We have a specific Exposure Response Plan in place which has been developed based on advice from the Department of Health and includes specific actions for ensuring the health and safety of our staff and customers is protected.
Depending on our classification level, different actions will be taken to ensure this commitment to safety is met.
In the event that we are classified as an Exposure Site, this plan will be activated.
Do I need to wear a face mask?.
No. From 19 November 2021, masks are not required to be worn indoors or outdoors.
Do I need to be vaccinated to visit your facility?
Yes.
In line with current Government directions, we have introduced new vaccination requirements for our customers, with all persons aged 18 years and older are required to provide proof of their double dose vaccination status or exemption to gain entry.
How do I need to show that I am vaccinated?
Approved options for proving your vaccination status include:
- Your COVID-19 digital certificate which can be accessed through the Services Victoria app, the Express Plus Medicare app or via your Medicare online account through myGov.
- A printed version of the COVID-19 digital certificate or immunisation history statement (available through myGov)
- A signed copy of your exemption form
Further information on how to access your vaccination record is available at: https://www.coronavirus.vic.gov.au/get-your-covid-19-digital-certificate
What if I am not vaccinated?
In line with Government advice, unvaccinated persons or those who cannot provide proof of their vaccination status will not be permitted entry, and penalties may apply to those who do not comply or who carry a fake form of vaccination proof.
Can I visit if I am partially vaccinated?
No.
Unfortunately, you will not be permitted to visit until you are fully vaccinated.
Memberships
When will my membership be reactivated?
Friday 29 October, with further information shared with all existing customers via email on 26/10/2021.
Cardinia Life Swim School
Are swimming lessons running?
Yes. Swimming Lessons will return from Saturday 29th October, with further information shared with all existing customers via email on 26/10/2021.
When classes resume will my child’s lesson time be the same?
Where possible, we will ensure your child remains in the same lesson to support a smooth transition back into lessons.
Where this is not possible, our team will work with you on an appropriate alternative.
Are you still taking new enrolments?
Absolutely yes!
If you would like to speak to a member of our team about enroling in the program please submit a web enquiry form by clicking HERE.
Cardinia Life Sports and Stadium
When will stadium sports resume?
Stadium sports have now returned.
Please call us now on 5945 2888 to find out more about how to register a team.
Pakenham Regional Tennis Centre
When will programming resume?
All PRTC programming has now returned.
Further information will be sent to our existing tennis families and students via email.
If your contact details change during lockdown, or have any questions please contact our friendly team via email tennis.cardinia@alignedleisure.com.au or submit a web enquiry form by clicking HERE.
When classes resume will my child’s lesson time be the same?
Where possible, we will ensure your child remains in the same lesson to support a smooth transition back into lessons.
Where this is not possible, our team will work with you on an appropriate alternative.
Are you taking new enrolments?
If you would like to speak to a member of our team about enroling in the program please call email tennis.cardinia@alignedleisure.com.au or submit a web enquiry HERE
Still can’t find the answer you’re looking for?
With our centre currently closed, our office staff are working from home.
If you would like to get in touch with a member of our team, please email cardinia@alignedleisure.com.au and we will contact you.
Alternatively, you can submit a web enquiry form by clicking HERE